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Frequently Asked Questions

Can I view my past orders on the website?

You are only able to view orders that were purchased online with your username. Orders placed via phone, fax or in person will not display in your online order history. If you need access to all of your orders through a web portal, please contact your sales rep about our Online Services application.

Can I set an online spending limit for my employees?

Yes, spending limits are part of our “level of authority” functionality. A user can be set up with either a dollar limit or a limit on the number of line items per order. Once the user places an order, if it is over the set limit an email is sent to the designated approver (within the user’s company) to accept or reject the order. To have level of authority set up for a user, please contact your sales rep. They will coordinate with WESCO’s eCommerce team to take care of your request.

How can I add new users on the site?

To ensure accuracy when adding new users to the site, please contact your sales rep.

Do I have to use a credit card to purchase online?

User accounts can be set up to place orders with a credit card or with a purchase order. To use online purchase orders, please contact your sales rep.

How can I order an item that isn’t on the website?

While WESCO offers a broad selection of products from hundreds of manufacturers, only our highest volume items are available online right now. To have new items added for online purchases, please contact your sales rep.

Can my company’s part numbers be added online so they’re easier to find?

Yes. To have your part numbers associated with our online item numbers, please send your part list to your sales rep. They will coordinate with WESCO’s eCommerce to have them added.

How can I set up freight terms with WESCO?

Our website does not currently calculate shipping. To set up freight terms, please contact your sales rep. Remember the displayed online price will not reflect freight shipping costs.

How do I register to order online at buy.wesco.com?

If you are an existing WESCO customer with terms:

  1. Click the “Need to register?” link on the homepage or visit: buy.wesco.com/affiliation.
  2. Select “My company already has an account, and I would like to register to purchase online.”
  3. Complete the registration form, or ask your WESCO sales representative to complete this step for you.

If you complete the online registration form yourself, your sales rep will receive a notification that you have submitted an application, prompting them to confirm you have an account with terms. Once your salesperson completes this process, you will receive an email confirmation. At that point, you are ready to order online at buy.wesco.com.

If you are new to WESCO and would like to establish an account with terms:

  1. Click the “Need to register?” link on the homepage or visit: buy.wesco.com/affiliation.
  2. Select “I am a new customer, and I would like to qualify for individual or company terms.”
  3. Complete the registration form. You will also need to download and complete a credit application.
  4. Follow the instructions to submit your credit application to WESCO.

After you have registered a user account and submitted your credit application, you will go through a verification process. Once this process is complete and you are approved, you will be assigned a dedicated WESCO sales rep who will email you that your account is active. At that point, you are able to place orders online at buy.wesco.com.

If you are new to WESCO and would like to order by credit card:

  1. You can use the Quick Order feature to start ordering online, or you can complete the registration process to notify WESCO that you will be using a credit card.
  2. Select “I do not have a pricing agreement or need credit terms, and would like to purchase with a credit or debit card now.”
  3. Complete the online registration form.

You can instantly buy anything from the online catalog using your credit card.

*Please note we do not accept credit cards associated with an international address. Credit card customers are also ineligible for tax exempt status.

How do I place an order?

There are multiple options to search for and purchase your parts online at buy.wesco.com:

  1. Shop from the online catalog. You can find products from our online catalog easily using the search engine, or you can simply browse by category or manufacturer name.
  2. Set up a Shopping List. This option is ideal if you will need to reorder parts on a regular basis. A shopping list saves you time searching for products when it’s time to reorder.
  3. Use Quick Order. If you’d prefer to use a list of part numbers to place your order, you can use our Quick Order feature.
  4. Order from a quote submitted by your WESCO sales representative. This option is only available for customers with terms. You will be notified by your salesperson if there are any questions or issues regarding your order. You also have the option of using your own shipping account.

Our site will calculate price before taxes and shipping. You will receive an email notification when your order has shipped. WESCO’s default shipping provider is UPS. Customers ordering with a credit card must ship UPS. Customers with terms can use UPS or their preferred shipping provider. You can retrieve tracking number(s) by logging in to your account.

How do I reset my password?

To reset your password, click on the “Forgot Password?” link from the “Log In” feature. You will receive an email with a reset link and instructions.

Can I receive an invoice for my order?

You can log in to print invoices and view your online order history.

What if I receive damaged merchandise?

Customers with terms should contact their WESCO sales representative who can assist with damaged products. Credit card customers can call WESCO at (866) 600-6040 for assistance.

Can I receive a blind shipment?

Yes, blind shipments can be requested in the customer or “shipping instructions” notes.

Can I have my order shipped internationally?

Unfortunately, no. Our eCommerce site does not accept international orders, or payments from credit cards associated with an international address.